How-To Guide – retrofetesale.com

1. How to Place an Order

1. Browse products and select your size/color
2. Click “Add to Bag”
3. Proceed to checkout
4. Enter shipping/billing details
5. Choose payment method & confirm

Tip: Create an account to track orders faster.

2. How to Track Your Order

• Check your order confirmation email for tracking
• Log in to your account at retrofetesale.com → “Order History”
• Use the carrier’s website with your tracking number

3. How to Return an Item

1. Log in to your account
2. Navigate to “Order History”
3. Select “Request Return”
4. Print the prepaid label (US only)
5. Ship within 14 days of approval

4. How to Change/Cancel an Order

• Before shipment: Use the “Cancel Request” option in your account
• After shipment: Wait to receive & initiate a return
  Note: Orders ship fast—cancellations aren’t guaranteed.

5. How to Use Store Credit

1. At checkout, select “Apply Store Credit”
2. Enter your unique code (emailed after return processing)
3. Balance updates automatically

6. How to Contact Customer Service

• Visit retrofetesale.com/help-center
• Use the live chat (Mon–Fri, 9AM–5PM EST)
• Submit a request via our contact form

7. How to Check Sizing

• Refer to our size charts on each product page
• Watch fit videos (available for select styles)
• Read customer reviews for fit tips

8. How to Redeem a Gift Card

1. Enter the code at checkout
2. Balance applies automatically
3. Remaining value stays on card for future use

9. How to Update Account Details

1. Log in → “Account Settings”
2. Edit:
   • Password
   • Email
   • Saved addresses

10. How to Shop Safely

• Look for HTTPS in our URL
• Use guest checkout if preferred
• Never share your password