Returns FAQ – retrofetesale.com
1. What is your return policy?
We accept returns within 30 days of delivery for:
- Unworn, unwashed items
- Tags still attached
- Original packaging
Exclusions: Final sale items, swimwear (hygiene reasons), and accessories with removed tags.
2. How do I initiate a return?
- Log in to your account at retrofetesale.com
- Go to “Order History” → Select your order
- Click “Request Return” and follow the prompts
- Pack items securely with the prepaid label (US only)
3. How long do refunds take?
- Processing time: 5–10 business days after we receive your return
- Refunds are issued to the original payment method
- Original shipping fees are non-refundable
4. Can I exchange an item?
Exchanges are subject to stock availability. If your desired item is unavailable, we’ll issue a refund.
5. What if my item is damaged/defective?
Contact us within 48 hours of delivery:
- Provide photos of the defect/damage
- We’ll arrange a free return & replacement
6. International Returns
- Customer covers return shipping costs
- Refunds exclude original shipping/duties
- Use a tracked service (we’re not liable for lost returns)
7. Where do I ship my return?
Use the address on your prepaid label (US) or the return portal instructions (international).
8. Can I return sale items?
Only full-price items are returnable. Sale purchases are final.
9. How do I check my return status?
- Track via your account dashboard
- Allow 3–5 days for status updates after we receive your package
10. Need help?
Visit retrofetesale.com/returns-help for step-by-step guides.