Shipping FAQ – retrofetesale.com

1. Processing Time

• Orders typically process within 1-3 business days
• Excludes weekends and holidays
• Delays may occur during peak seasons

2. Shipping Options
We offer:

• Standard Shipping (3-7 business days)
• Express Shipping (2-3 business days)
• International Shipping (7-21 business days)

3. Shipping Rates

• Calculated at checkout based on:
  • Destination
  • Package weight/dimensions
  • Selected service level
• Free standard shipping on orders over $150 (US only)

4. Order Tracking

• Tracking number emailed upon shipment
• Track via carrier’s website
• Allow 24 hours for tracking to activate

5. International Shipping

• Available to select countries
• Customer responsible for:
  • Customs duties
  • Import taxes
  • Clearance fees
• No guaranteed delivery dates

6. Delivery Issues
If package is:

• Late: Check tracking first
• Lost: Contact us after 10 business days
• Damaged: Keep all packaging and contact us immediately

7. Address Changes

• Can be made within 1 hour of ordering
• After shipment: Contact carrier directly
• We’re not responsible for incorrect addresses

8. Shipping Restrictions
Cannot ship to:

• PO Boxes (some carriers)
• Certain international destinations
• Restricted/embargoed countries

9. Holiday Shipping

• Extended processing times may apply
• Last shipping dates posted annually
• Priority given to express orders

10. Multiple Shipments

• Large orders may ship separately
• No additional shipping charges
• All tracking numbers provided

11. Undeliverable Packages

• Returned packages may incur fees
• Contact us to reship (additional charges apply)
• Refunds exclude original shipping costs

12. Customs Information

• All international shipments include:
  • Commercial invoice
  • Accurate value declaration
  • Harmonized System codes

13. Carrier Information
We partner with:

• FedEx
• UPS
• USPS
• DHL (international)

14. Need Help?
Visit our Help Center:
retrofetesale.com/shipping-help